Terms of Service

1. Accounts and authority

You must be at least 18 and authorized to act for the business whose account you create or manage. Provide accurate information, keep credentials secure, manage team access responsibly and notify us of suspected unauthorized access. Do not share staff accounts or bypass authentication, permissions or spending controls.

Creating an account does not automatically activate messaging, AI, payments or other provider-backed features. Business verification, sender eligibility, template approval, available funds and separate activation requirements may apply.

2. Responsible messaging

Use Sendlyy only for lawful business purposes. Obtain the permissions and opt-ins required to contact recipients, honor opt-outs, and comply with applicable privacy, consumer protection and communications laws as well as WhatsApp/Meta and other provider policies.

Do not send spam, phishing, fraudulent or abusive content; impersonate others; distribute malicious software; use unauthorized contact lists; or attempt to access another organization’s data. Do not use the service to evade provider restrictions or interfere with its security or operation.

3. Your content and customer information

You retain your rights in the content and business information you provide. You authorize Sendlyy and the providers needed for enabled features to process that information to deliver, secure and support the service. You are responsible for having the necessary rights and lawful basis to provide it.

Our Privacy Policy explains how information is handled. An additional data processing agreement or written service agreement may apply to your organization.

4. AI and third-party services

AI is optional and may produce incorrect or incomplete responses. Review its configuration, knowledge and tools, set appropriate boundaries, and provide human oversight. You remain responsible for decisions, actions and customer communications made using your account. Do not rely on an assistant as the sole source of professional advice or for emergency services.

Third-party services have their own terms, eligibility rules, pricing and availability. Sendlyy cannot guarantee their approval decisions, message delivery, continued availability or the accuracy of their outputs.

5. Charges, wallet and billing

Your applicable rates, plan terms, number rental charges and taxes are presented in the service or your agreement. Usage may be paid from your organization’s prepaid wallet. Ensure sufficient funds and review charges before activating services. Do not treat the wallet as a bank account or a deposit product.

Future pricing changes are subject to the effective dates and notices that apply to your service. Contact us promptly about a disputed or incorrect charge. Refunds and unused balances are handled according to the applicable service terms and mandatory law; these terms do not remove statutory refund rights.

6. Availability and changes

We aim to provide a reliable service, but maintenance, network failures, provider restrictions and security incidents can interrupt access. Unless a separate agreement provides a service-level commitment, we do not promise uninterrupted availability or delivery within a particular time.

Features described in previews or demonstrations may require setup or may not yet be available to your account. We may improve, change or retire features, with notice where our agreement or applicable law requires it. Keep independent copies of business records you need to retain.

7. Suspension and ending service

We may restrict access when needed to address unlawful use, security threats, provider requirements, unpaid charges or a material breach of these terms. Where appropriate, we will explain the reason and allow the issue to be addressed. Immediate restrictions may be necessary to protect recipients, users or the service.

You may stop using Sendlyy and request account closure. Outstanding obligations remain due, and some records may need to be retained as described in the Privacy Policy. Number rental expiry, suspension, retention and release are governed by the terms shown for that number; a number is not guaranteed to remain available after release.

8. Responsibility and legal rights

Each party is responsible for its own conduct and obligations under applicable law. Nothing in these terms excludes liability or limits rights that cannot lawfully be excluded or limited. Any additional warranties, liability limits or commercial commitments must be set out in the agreement applicable to your organization.

If a concern arises, contact us so we can try to resolve it. These terms do not prevent you from exercising mandatory legal rights or contacting an appropriate regulator.

9. Updates to these terms

We will update the date above when these terms change and give notice of material changes where required. If you do not agree to updated terms, stop using the affected service and contact us about closure and any outstanding obligations.

10. Contact

For questions or requests, contact ReenEdge Solutions Limited at [email protected].